mnl77 Privacy Policy

1. Introduction

mnl77 ("mnl77," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the mnl77 online gaming platform at mnl77.app (the "Platform"). This Privacy Policy describes how mnl77 collects, uses, stores, shares, and protects your personal information, and explains the rights available to you under Philippine law.

By registering an account on the mnl77 Platform or by continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Policy should be read together with mnl77's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, mnl77 acts as the Personal Information Controller in respect of the personal data it collects from players and visitors to the Platform.

If you have any questions about how mnl77 handles your personal data, or if you wish to exercise any of your data subject rights, please contact our Data Protection Officer at: [email protected]

3. Data We Collect

mnl77 may collect and process the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g., Philippine National ID, passport, driver's licence).
• Contact Data: Philippine mobile number, email address, and residential address.
• Financial Data: GCash or PayMaya account details, bank account information (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), debit card details, transaction history, deposit and withdrawal records.
• Account Data: Username, encrypted password, account preferences, responsible gaming settings, and communication preferences.
• Gaming Data: Game history, wagering activity, session duration, bonus usage, and win/loss records.
• Technical Data: IP address, device type, operating system, browser type and version, time zone, and cookies or similar tracking identifiers.
• Usage Data: Information about how you navigate and interact with the Platform, including pages visited, features used, and links clicked.
• Communications Data: Records of your interactions with mnl77 customer support, including live chat transcripts and email correspondence.

mnl77 does not collect sensitive personal information (as defined under the Data Privacy Act) unless it is strictly necessary for regulatory compliance, such as for anti-money laundering (AML) verification purposes.

4. How We Collect Your Data

mnl77 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or updating your account settings.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from accredited verification service providers; fraud prevention data from third-party risk management services; payment data from GCash, PayMaya, and participating banks.

5. Legal Basis for Processing

mnl77 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform the contract between you and mnl77, including account management, game provision, and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, anti-money laundering obligations, and tax reporting requirements.
• Legitimate interests: Processing necessary for mnl77's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, particularly in relation to direct marketing communications.

6. How We Use Your Data

mnl77 uses your personal data for the following purposes:

• To create, manage, and maintain your mnl77 account.
• To verify your identity and age (21+ ) in compliance with PAGCOR regulations and Philippine law.
• To process deposits and withdrawals via your chosen payment method.
• To provide access to games and other Platform features.
• To administer bonuses, promotions, and loyalty rewards.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities.
• To comply with our legal and regulatory obligations, including reporting to PAGCOR and other competent authorities.
• To provide customer support and respond to your enquiries.
• To send you service-related communications, such as account notifications and security alerts.
• To send you marketing communications about mnl77 promotions and new features, where you have provided your consent to receive such communications.
• To monitor and improve the performance, security, and user experience of the Platform.
• To enforce our Terms & Conditions and other applicable policies.
• To support responsible gaming measures, including monitoring for signs of problem gambling and administering self-exclusion requests.

7. Sharing Your Data

mnl77 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Identity verification providers: Accredited third-party services used to verify your identity and age as required by PAGCOR regulations.
• Payment processors: GCash, PayMaya, and participating Philippine banks, to the extent necessary to process your deposits and withdrawals.
• Fraud prevention and AML services: Third-party risk management and anti-money laundering screening providers.
• Game content providers: Licensed game studios and software providers whose games are available on the Platform, where necessary for game operation and dispute resolution.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers engaged by mnl77 to operate the Platform.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where disclosure is required by law or regulatory obligation.
• Professional advisers: Lawyers, auditors, and accountants engaged by mnl77, subject to professional confidentiality obligations.

All third-party service providers engaged by mnl77 are required to process personal data only in accordance with mnl77's instructions and applicable data protection law. They are prohibited from using your data for any purpose other than the specific service they provide to mnl77.

8. Cookies & Tracking Technologies

mnl77 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. They help us recognise your device, maintain your session, remember your preferences, and analyse how the Platform is used.

mnl77 uses the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled without affecting core functionality such as login sessions and security features.
• Performance and analytics cookies: Used to collect anonymised information about how players use the Platform, helping us identify areas for improvement.
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming limits you have set.
• Marketing cookies: Used to deliver relevant promotional content within the Platform, based on your gaming activity and preferences. These are only activated with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled.

9. Data Security

mnl77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data at rest, including financial information and government ID numbers.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing.
• Multi-factor authentication for account access and high-value transactions.
• Continuous monitoring of the Platform for suspicious activity and potential security incidents.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, mnl77 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

10. Data Retention

mnl77 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering obligations under Republic Act No. 9160 (Anti-Money Laundering Act).
• Transaction and financial data: Retained for a minimum of five (5) years following the date of the transaction.
• Gaming and wagering data: Retained for a minimum of three (3) years following the date of the gaming session.
• Customer support communications: Retained for two (2) years from the date of the last interaction.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with mnl77's data disposal procedures.

11. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in relation to your personal data held by mnl77:

• Right to be informed: The right to be notified of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data mnl77 holds about you, together with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data held by mnl77.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to mnl77's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe that mnl77 has processed your personal data in violation of the Data Privacy Act.

To exercise any of the above rights, please contact mnl77's Data Protection Officer at: [email protected]. mnl77 will respond to all verified data subject requests within thirty (30) days of receipt.

12. Children's Privacy

The mnl77 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations. mnl77 does not knowingly collect personal data from individuals under the age of 21.

If mnl77 becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be suspended immediately, all associated data will be deleted, and any funds held in the account will be handled in accordance with applicable regulatory requirements.

If you believe that a minor has registered an account on the mnl77 Platform, please contact us immediately at: [email protected]

13. Cross-Border Data Transfers

mnl77 primarily processes and stores personal data within the Republic of the Philippines. In certain circumstances, personal data may be transferred to and processed in other countries, for example where mnl77 engages international technology service providers or game content suppliers.

Where personal data is transferred outside the Philippines, mnl77 ensures that appropriate safeguards are in place to protect your data, including contractual clauses that impose data protection obligations on the recipient equivalent to those required under Philippine law. Such transfers are conducted in compliance with the Data Privacy Act of 2012 and the relevant NPC issuances on cross-border data flows.

14. Updates to This Policy

mnl77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

Where changes to this Policy are material, mnl77 will notify registered players via the Platform or by email to their registered address prior to the changes taking effect. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how mnl77 is protecting your personal data.

15. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or mnl77's handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week, including Philippine public holidays

If you are not satisfied with mnl77's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority for data protection matters in the Philippines.